Updates And Policy Reminders
Current processing time is up to 30 business days. Black Baccara is the perfume house of an individual artist who always aims to beat turnaround time, but the time listed is the maximum time it may take to prepare your order in light of demand and order volume.
In order to allow the artist to continue to craft and process orders as expeditiously possible, we have the following policies:
- Processing time is always posted at the top of the website. We are unable to answer emails asking when orders will ship or emails asking for status updates or ETA on orders. Your order will ship within the time listed above. You will receive a shipping confirmation email with a tracking number when your order ships. Some orders may ship sooner depending on the artists workflow. Her goal is always to beat the stated turnaround time. Please make sure our emails are not being caught in your spam folder.
- We are very transparent about turnaround times and include turnaround time updates in multiple areas of the site, including in the agreement checkbox that you must click before placing an order. Occasionally we will receive an aggressive email a few days after an order was placed demanding to know why it has not shipped yet. The artist will immediately cancel the order of any individual that does this and any subsequent orders will be canceled. Please understand that we are an art studio of a single artist, not a corporation like Amazon that is able to turnaround product in five days or less. While we have thousands of wonderful customers and this is only an occasional occurrence, it happens enough that the artist has now implemented this rule.
- All sales are final. Please double-check your cart carefully for accuracy before checking out, because we are unable to change or cancel orders. We will not be able to respond to email requests asking us to combine, hold, cancel, add on to, or change orders unless you have made an error in your shipping address and need to make a correction. Orders enter the artists workflow immediately, so we are unable to cancel or change orders.
- If you have input your address incorrectly, you must contact us within 24 hours to notify us so that we can change it. Shipping labels are automatically printed with the address you provide and we are not responsible for lost orders due to incorrect information provided to us. In the event a package is returned to us due to an error on your end, re-shipping charges will apply.
- We will not be able to offer combined shipping on orders. If you place multiple orders, each will ship individually. We will not be able to respond to emails asking us to combine orders. Even if two orders are placed consecutively, there may be dozens of orders between them and our goal is to process orders as expeditiously as possible. Some orders may ship sooner than others depending on the artists workflow.
- Signature confirmation is required for orders totaling $300 and above, and we include it complimentarily. If your order is above $300, please be aware that you must sign for it and we are not responsible for undeliverable packages due to a lack of signature.
- While the artist appreciates reviews of her work, she does not work with influencers or offer her artwork for free in exchange for reviews. We are unable to answer emails asking about collaborations with influencers.
- Due to the nature of the artwork, we cannot accept returns and all sales are final. We are unable to respond to emails asking for exchanges or returns.
- Black Baccara does not endorse any third party sellers and is not responsible for fragrances not purchased directly from the artist. BlackBaccaraOils.com is the only place where fragrances can be purchased directly from the artist. Black Baccara cannot guarantee the quality or authenticity of works purchased from third party sellers or decanters.
- For international customers, since we don't know the import restrictions in your country, please be aware of your import restrictions and fees before ordering. All duties, taxes, brokerage fees, shipping fees or any additional expenses are the responsibility of the purchaser. It is your reponsibility to know the customs fees in your country before placing an order. If a package gets returned to us because you did not pay the customs fee, we will not issue a refund. We are unable to respond to emails asking about customs fees.
- Out of stock items from the permanent collection are always restocked as time allows. The best way to be alerted to restocks is to join our mailing list or follow us on Instagram.
- We cannot ship Eau de Parfum overseas due to customs regulations and alcohol content.
- Always conduct an allergy patch test before committing to a full perfume application. If you have specific known allergies, please contact us before purchase. Notes are not ingredients, and we are happy to crosscheck ingredients if you have allergy concerns.
By placing an order you consent to agree to these policies.
The above is an abbreviated version of our terms, conditions, and policies for your convenience in order to address frequently asked questions.
Our entire terms and conditions section and policies may be found at the following links: